Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Pinterest Icon Twitter Icon Google Plus Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

FAQ

Take a look at our list of the queries that we are often asked about Nakin, and our natural anti-ageing skincare products - such as the ingredients that we use in our products, the packaging, our ethos and the product range. We hope that this provides the answer that you are looking for, but if you do not find this then please email us at info@nakinskincare.com or call UK 020 3818 5997. We love to hear from customers, and all feedback helps us to improve our natural anti-ageing skincare.

WHAT IS NAKIN’S PHILOSOPHY?

Nakin believe in natural and ethical living. Our whole ethos is natural beauty, for people that want beautiful skin at every age. Nature offers so many inspirational and exceptional plants and we utilise the best of these to promote and heal skin. We develop our face care products so that they are kind to skin and the environment, and work in harmony with our natural biology to beautify skin naturally. It’s essential to us that our products are as effective as possible, but also gorgeous and uplifting to use, so they bring a little piece of luxury to the day.

WHAT PRODUCTS DO NAKIN SKINCARE OFFER?

We offer luxurious natural anti-ageing face care, that we believe are the best skincare products available. This is due to the high performing natural plant content that make them effective and safe to use. Nakin work at the forefront of natural science to formulate exceptional pure bio skincare.

Our products include a full skin care system, and all the essentials in a regime to achieve skin that looks as gorgeous and healthy as possible. The range includes facial cleansers, moisturisers, face serum and oil treatments, as well as lip care and eye products. Our range is unique in that we do not believe in overloading skin with products, and this is why we only produce the key face care products to achieve beautiful healthy skin.

All of the Nakin Skincare products have been carefully developed to offer multi-purpose targeting to make them affordable beauty solutions, so each specific cosmetic product will help skin with a range of universal skin requirements.

Buy the full Nakin natural anti-ageing skincare range online at www.nakinskincare.com with free delivery on all orders.

We love to receive feedback from our customers, so if you feel a product is missing from our range and you would love us to include it, then please email us at info@nakinskincare.com Nakin is for our customers and all comments are really helpful to us. We cannot guarantee that we can develop the new product, however, if lots of customers are asking for the same new product to be included in the range then we will definitely look into including it.

At this current time Nakin do not offer make-up, body care and hair care products.

HOW DO NAKIN SKINCARE PRODUCTS WORK SO WELL?

Nakin Skincare products are expertly formulated to help skin look as healthy as it can naturally. Our face care products work to achieve this from the specially picked ingredients that are chosen and developed to impart the best anti-ageing plant materials onto skin. The pure active ingredients that we use are clinically proven to improve the appearance of skin. This is why Nakin offer the best skincare products available.

That said, we cannot promise to make customers look 10 years younger, but we do promise healthy, glowing and protected skin. Our natural beauty products may not have the same effect as cosmetic and invasive procedures, but they are a totally natural and safe way to improve skin. We use the best botanical ingredients known to repair damage, hydrate, plump and defend.

Beautiful skin is all part of an overall lifestyle of staying hydrated and active, reducing stress, eating skin loving foods, as well as maintaining internal health. Nakin believe that clean toxic free living is essential for internal and external health, and this will shine through to skin health.

HOW LONG DOES IT TAKE FOR NAKIN PRODUCTS TO HAVE AN EFFECT ON MY SKIN?

As soon as you begin using Nakin skincare products your skin should have an immediate effect of feeling calm, hydrated and glowing. Using the products on a daily basis to cleanse, tone, treat and moisturise should start to give visible effects within a few days - although it can take longer. The condition of skin should be noticeably improved and looking brighter, softer, smoother and more youthful.

DO YOU OFFER FREE DELIVERY?

Yes, we offer free delivery on all orders placed on our website, this is regardless of order value or destination.

HOW LONG DOES DELIVERY TAKE?

Our customer service is extremely important to us and we always try to process orders as soon as possible. We work to get orders to UK customers within 3-5 working days of ordering, and 3-10 days for worldwide customers.

If you require an express delivery, please email us at info@nakinskincare.com prior to ordering and we will confirm if we can meet the delivery requirements. Please note that if we accept a fast delivery we will send it via an express delivery service, but we will be reliant on them to get the order delivered in the timeline required. Nakin use a variety of delivery services and couriers depending on the individual order requirements.

DO YOU OFFER FREE RETURNS?

Yes, we offer free returns of products for 30 days after the order date.

HOW DO I RETURN A PRODUCT TO YOU?

If you are not happy with your order for whatever reason, please email us with the details to info@nakinskincare.com and include the full order details. We will then get back to you and advise how to process your return.

DO YOU OFFER A GIFT WRAPPING SERVICE?

If you are purchasing Nakin products as a gift for someone, please email us at info@nakinskincare.com before you place the order and request that we gift wrap the products, and advise of any message to be included. We will reply back to you as soon as possible and confirm if we are able to arrange this for the order.

MY ORDER HAS NOT ARRIVED YET?

If your order has not arrived in the estimated timeline, then please email us at info@nakinskincare.com and confirm your order number and delivery address. We will investigate as soon as we can and do everything that we can to get your order to you as quickly as possible.

WHICH UK RETAILERS STOCK NAKIN SKINCARE PRODUCTS?

In the UK we are currently stocked in Ocado, Myon Life, Wolf & Badger, Mariposa7, Caab Living, Infinity Aesthetics and Amazon. Our retail partnerships are growing all the time and we are always looking for new stockists. If we are not currently stocked in your favourite store, then why not suggest the Nakin range to them. Or if you are interested in stocking the range, then please get in touch at info@nakinskincare.com

WHICH INTERNATIONAL RETAILERS STOCK NAKIN SKINCARE PRODUCTS?

Nakin is currently available in the Netherlands, Spain and Taiwan and we ship worldwide on our website www.nakinskincare.com We would love to build more international partnerships, so please get in touch at info@nakinskincare.com

IS NAKIN SKINCARE A CRUELTY FREE BRAND?

Nakin are proud to be a cruelty free skincare brand and we took the step of seeking endorsement on this from the Leaping Bunny Scheme, to give customers complete piece of mind in this. The Leaping Bunny Cruelty Free Skincare scheme is also known as Cruelty Free International, and The Corporate Standard of Compassion for Animals. All of our products carry the Leaping Bunny logo.

Nakin skincare is also approved cruelty free by the Naturewatch Foundation, who produce the Compassionate Shopping Guide.

Sadly, animal testing continues despite the 2013 European ban. Some cosmetic companies continue to allow animal testing of their products outside of Europe. It is actually a requirement of some worldwide countries. Nakin refuse to sell our products in these countries, to ensure that our products are never at risk of this practice.

IS NAKIN SKINCARE A VEGETARIAN BRAND?

Yes, the full Nakin skincare range is vegetarian, but some of the products in the range are not Vegan.

IS NAKIN SKINCARE A VEGAN BRAND?

Some of the products in the Nakin natural anti-ageing range are vegan. This includes our Advanced Cleansing Milk, Purifying Face Toner, Matt Formula Face Cream, Active Dew Face Cream and Revitalising Face Oil.

Our Eye Cream Complex, Lip Treatment Balm and Performance Face Serum are not vegan, but they are vegetarian.

IS NAKIN SKINCARE FREE FROM GLUTEN & WHEAT?

We are pleased to advise that all of the products in the Nakin range are free from both Gluten & Wheat.

WHERE ARE NAKIN PRODUCTS MADE?

We are proud to be a British Company and all of our products are made in England. Our full skincare range is produced in an ethical factory that focuses on the production of ecological products, they also hold many outstanding accreditations

IS NAKIN AN ETHICAL COMPANY?

At Nakin we pride ourselves on being as ethical as possible. That’s why we put the utmost care into our products and customer service. All our products are as natural as possible and made with sustainable ingredients purchased from ethical companies, as well as being produced in a factory in the UK. We also take care to ensure our cosmetic packaging is sustainable and we source it from a company in England, all our packaging is recyclable.

CAN I USE NAKIN SKINCARE PRODUCTS WITH OTHER BRANDS AND TREATMENTS?

As Nakin is a natural brand, all of our products contain ingredients that are safe and kind to skin, so they work in harmony with other products and treatments. All of our natural anti-ageing skincare is kind to skin as we use natural plant actives, as opposed to harsh anti-ageing ingredients like Retinol. With such a wide offering of different cosmetic treatments and procedures available, we always recommend seeking advice from your practitioner about the products that are suitable for use after any treatments.

WHERE ARE YOUR INGREDIENTS SOURCED FROM?

All of the ingredients used to make our natural skincare are sourced from sustainable sources and ethical companies.

HOW DOES NAKIN SKINCARE HELP SENSITIVE SKIN?

Our full range has been specially formulated to be kind to all skin types, and especially including sensitive skin. This is due to the natural and gentle ingredients that they contain, and we do not use any harsh anti-ageing ingredients such as Retinol that can cause skin irritation. Producing anti-ageing products for sensitive skin is paramount to Nakin and all of our products are designed to calm skin. Sometimes customers can be allergic to even the most natural ingredients, so if a customer is susceptible to allergies we recommend doing a small patch test before fully applying to skin.

IS NAKIN SKINCARE SUITABLE FOR TROUBLED SKIN?

Yes, Nakin products work with all skin types including for skin concerns such as Eczema and Acne. Using the full range of cleansers, moisturisers and treatments will not overload skin and will help to balance it. Nakin products are designed to bring calm and confidence to all skin types. All products are suitable for all skin types except our Matt Formula Face Cream which is more suited to oily or normal skin and our Active Dew Face Cream, which is more suited to dry/ normal skin.

WHAT AGE IS NAKIN SKINCARE SUITABLE FOR?

Nakin is made for people that want beautiful skin at every age. This is why the ingredients in our products include the most beautiful botanical ingredients that nature has to offer, and they will not have any adverse effects on skin. We do not use any harsh anti-ageing ingredients such as Retinol. Instead the plant actives that we use are kind and enhancing to skin. Our anti-ageing skincare is as much about age prevention as helping to heal and repair past damage. The full range has been formulated for adults of all ages, and although the main signs of ageing start showing in skin after the age of 30, it is never too early to use Nakin natural anti-ageing products and continue throughout the decades, for skin that’s the best it can be naturally.

IS NAKIN SKINCARE SUITABLE FOR PREGNANT & NURSING WOMEN?

Nakin skincare products are made from natural and safe ingredients, to ensure they work in harmony with our natural biology. Each product is further subjected to comprehensive tests prior to launch. Our full range is completely safe to use during pregnancy and nursing, but as each person has a unique lifestyle and personal history, we always recommend seeking medical advice from a qualified practitioner on all toiletries used during this special time.

DO YOU OFFER SKINCARE ADVICE?

Yes, Nakin would love to hear from customers and we are able to advise on which products will be best suited to each particular requirement. Everyone has such unique skin types and requirements and we are available to discuss which products will work best to achieve skin care goals. Please email us at info@nakinskincare.com or call 020 3818 5997.

HOW CAN I SPEAK TO A MEMBER OF THE TEAM?

We love to hear from customers, so to speak to one of the team please call our London office on 020 3818 5997 during our office hours Monday - Friday 9am - 5.30pm (GMT), or from outside the UK please call +44 20 3818 5997. We are a small team so at times our receptionist will take a message, but we will get back to you as soon as we can. Alternatively, please contact us via email at info@nakinskincare.com or write to our London office at Nakin, 27 Old Gloucester Street, London, WC1N 3AX. 

IS YOUR SITE SECURE?

Online security is paramount to Nakin. This is why we only use PayPal and Amazon payment systems, as they offer exceptional service and are trusted throughout the world. Both systems safely take millions of online payments every week. Because we use these third party payment methods, it means that we never see the payment details for any of our online orders. All other personal details are safely secured in our system, which is highly protected from inbound attacks, and we never pass any personal details on.

Our site has SSL Encryption, which is the universal security system that produces an encrypted link between browsers and web servers. This encrypted link means that information and data passed between the two remains private.

WHICH PAYMENTS CAN I USE TO BUY NAKIN SKINCARE?

At Nakin we accept most debit and credit cards via PayPal and Amazon Pay, which we use as our secure payment methods. As we use these trusted payment gateways, Nakin never see or are in possession of customer bank and payment details.

ARE NAKIN SKINCARE PRODUCTS 100% NATURAL?

All the products in the Nakin Skincare range are made as natural as they possibly can be, and some of the products in the range are 100% natural. This includes our 100% natural face oil and 100% natural lip balm. All our other products are made with the maximum amount of natural content and they are at least 98% natural. As these products contain water it is essential that they are preserved effectively, to ensure that they are safe to use. The preservatives that we use are those used by green beauty companies across the world, due to their safety and effectiveness.

The only way to have a long lasting skincare product without a preservative, is for it not to contain water, and therefore be an oil or a balm ointment. There are some natural alternative preservatives available, but due to the dangers of microbe build up in cosmetic products that contain water, we made the decision to use only mild safe preservatives, to ensure all of our products are completely safe. Some natural beauty companies use Alcohol as a preservative in order to make their products 100% natural. However, at Nakin we believe that using alcohol in the amounts required for effective preservation is not beneficial to skin, and this is why we do not use it. A lot of Alcohol in a beauty product can have a drying effect on skin, initiate skin irritation, damage skin cells and cause an in-balance of oil production.

At Nakin our philosophy is to create products that are as natural and effective as possible. That’s why all of our product range is free from undesirable ingredients such as Parabens, synthetic colour & fragrance, PEGs, Talc, Petrochemicals, mineral oil, Retinyl Palmitate, Retinoic Acid, Silicones, Sulfates, TEA and DEA. Glycols, Diglycols, AHAs, BHAs, Polyquaternium, Nitrates and Aluminium. This list includes the more well-known harsh ingredients that we avoid, but there are many other lesser known ingredients that we do not use. Instead we use the best botanical ingredients, for pure skincare products that work in harmony with our natural biology.

DO NAKIN SKINCARE PRODUCTS CONTAIN ALCOHOL?

Alcohols are a large and diverse group, and it is important to differentiate between them and their effects in beauty products. One group is known as Fatty Alcohols and as the name suggests they are used in skincare products for their exceptional emulsifying properties. They are not harmful to skin and instead have many benefits for skin. This group includes ingredients like Cetearyl Alcohol, and they are 100% natural and derived from plants.

The only Alcohol that we use that is not part of the fatty Alcohol group is minute amounts as an essential part of our formulas. These small amounts are so tiny that they cannot cause any damage to skin.

IS NAKIN SKINCARE PARABEN FREE?

Yes, all Nakin products are completely free from Parabens.

WHAT IS THE FRAGRANCE AND PARFUM LISTED IN NAKIN’s PRODUCT INGREDIENTS?

Where Nakin Skincare products contain a scent, the fragrance/ parfum is 100% naturally derived from the finest and purest essential oils. We never use synthetic perfume or fragrance in our ingredients. All of our products have the same special unique gentle scent, a mild fresh divine aroma, carefully blended and developed to enhance the experience of using Nakin Skincare. Some of our products are fragrance free, such as our Eye Cream as the eyes are an extremely delicate area.

ARE NAKIN SKINCARE PRODUCTS ORGANIC?

Nakin Anti-Ageing products are natural, but not organic. We chose the step of not becoming an organic brand for two main reasons. Firstly, there is a lot of green washing that takes place in the organic beauty market, and very little regulation around it. Sometimes companies claim that their products are organic, even though they may only contain a small percentage of organic ingredients. The other reason is that Nakin is all about high performance face care products, so we use advanced natural botanical ingredients such as Hyaluronic Acid and Seaweed extract, which although they are completely natural, they are not available in organic versions.

Most organic skincare focuses on natural organic ingredients like Rose, Lavender, organic oils and butters, and while they are amazing for skin, they are not able to effectively target skin concerns such as lines.

WHY DO YOU USE PRESERVATIVES IN NAKIN SKINCARE?

Some of the Nakin products that are water based use tiny amounts of safe preservatives, well known to the green beauty industry and used by ethical brands across the world. The safety of Nakin skincare products is paramount to us, and we need preservatives to keep our products safe to use. This is due to the water within the products, the preservatives are needed to prevent the growth of bacteria, yeast and fungi.

We never use harsh and toxic preservatives such as parabens, so all of our Nakin skincare range is paraben free.

IS IT POSSIBLE TO BE ALLERGIC TO NAKIN SKINCARE PRODUCTS?

Sometimes customers are allergic to even the most natural and organic plant ingredients. It is very rare that a customer would be allergic to Nakin products, however, if they are allergic to an ingredient that we use in our products then it is possible that a reaction could occur. If any sensitivity occurs after using a product, please stop using it and contact us for a refund. If you are susceptible to allergies, then we always recommend a patch test before fully using a product.

WHICH CELEBRITIES ENDORSE NAKIN?

At Nakin we invest in producing products that are as effective as possible and gorgeous to use. Our products speak for themselves and we do not believe in paying for celebrities to endorse our products. Instead we prefer our customers to see genuine reviews and recommendations, so they know that they can trust the content and information that they are provided.

IS YOUR PACKAGING SUSTAINABLE & RECYCLABLE?

We take care to use sustainable packaging and everything we use is purchased in the UK and recyclable. Our product packaging is as minimal as possible, and for deliveries we use paper boxes and tissue paper.

We carefully pick all of our packaging with the environment in mind, and try to use the simplest environmental options available. Some customers have said that our products seem smaller than some other ranges available, all of our products are standard size or larger than others on the market, however, they do not look as big as some products. This is because we do not use large double walled jars and airless pumps with big air chambers. This type of packaging can make products look a lot larger than they really are.

HOW LONG DO NAKIN SKINCARE PRODUCTS LAST FOR?

At Nakin we only sell products that have been recently produced and each product carries the jar symbol, which is the period after opening, to show how long it needs to be used by once it has been opened. This time period is 6 months after opening.

DO YOU SEND OUT PRODUCT SAMPLES?

As a young company we have put all of our resources into producing the best skincare products that we possibly can, we prefer to put our investment into creating stunning skincare products, than into expensive product samples. We do have lots of Nakin product reviews on our website and our stockist’s websites. We have also included lots of detail on the performance, look and feel of our range on each individual product page. We also offer a 30-day money back guarantee on our skincare, in the event that a product does not suit requirements.

HOW CAN I KEEP UP TO DATE WITH NAKIN NEWS?

The best way to keep in touch with Nakin is to sign up to our mailing list, which can be done on our homepage, as well as following our blog and social media channels as per the links below.

Blog

Facebook

Instagram

Twitter

Google Plus

Pinterest

HOW DOES THE NAKIN REWARDS PROGRAMME WORK?

We believe that the Nakin rewards scheme is one of the most generous schemes around, where customers can easily earn points to put towards free Nakin natural anti-ageing products. Our customers mean everything to us and are hugely valued to us. Signing up is simple, and creating an account in itself earns 250 points. The points quickly add up and every 500 points can be used as £5 off of an online purchase. A purchase of our anti-ageing products gives 10 points for every pound spent, or why not share us on Facebook for 500 points, or leave a product review for 500 points. There are many more easy ways to earn additional points and just having a birthday earns 500. Although the points are only redeemable in multiples of £5, there is no limit on the amount of points that can be used. Take a look at our rewards section for more information.

DO YOU OFFER DISCOUNT CODES?

From time to time we like to offer our customers special offers, which sometimes include gifts with purchase, or money off of our gorgeous natural skincare. We try to publicise this as well as possible including through our website and social media channels. We also offer a very generous Nakin reward scheme, where customers can earn points to put towards products and often receive products completely free of charge.

DO YOU GIVE A PERCENTAGE OF YOUR PROFITS TO CHARITY?

Nakin pride ourselves on being an ethical company and we do support relevant charities when we can, but we do not give a regular percentage of our income to charity.

HOW CAN I APPLY TO WORK AT NAKIN?

We are a small company so we do not have many positions available, but if you are interested in working at Nakin then please email us at info@nakinskincare.com